Its very hard for me personally as a member of staff to judge situations. Its hard to deal with specific situations.
Example, Someone RDM's someone. I can guarantee that 75% of the RDM's are genuine mistake. But how many mistakes do we allow. What if someone already has a lot of bans/warnings for RDM.
Its not as simple as just saying, stop banning people, and creating a guideline won't do shit, because every situation is different. To me, it sounds like we are in need of a new ban system. One where we can filter mistakes and actual rulebreakers. And I feel like supportrooms nowadays, are just a mess. People sit in there for ages, it goes back and forth. and after half an hour there is no conclusion yet. Wasted time.
In my opinion, we need to come up with somenthing that can filter accidental rulebreaks, and actual rulebreaks. At the end of the day, not alot of people break rules intentionally. But then, again, what do we allow.
We should maybe create a dispute and appeal system where everything happens online, and not on teamspeak. A system where you report someone, and with some form of dispute ticket and you can try to resolve the situation, this avoids going to a support room and having to argue for a long time with no outcome. I want to report @Zinner for RDM, Zinner uploads the evidence to our dispute system, along with the players name and steam ID he is reporting. A dispute then opens, instead of having to log the support cases, we don't have to anymore. The chat is logged so every admin can see exactly what is said. Support members can then proceed to mediate. They take a case and open it. They can revieuw the evidence. Let's say you do not want to resolve it, you have to click a button and fill in the reason. The dispute then gets transfered to staff, after which they will deal with the report.
Thinking about this, its not actually a bad idea but I am however really sure that this is something that is quite hard to realise. @Kevin looking at you here with your webdevelopment.
I am open for suggestions for ban systems and for new ways to deal with rulebreaks.